E-Commerce Logistics Coordinator
Tom Wood was founded in 2013 by Mona Jensen when she launched her first jewellery collection based on a modern interpretation of historical signet rings. The jewellery collection was then followed by a ready-to-wear collection in 2016, and in 2018 denim became an important part of the product line.
Always focusing on the purity of materials and minimal design, Tom Wood is to be found at over 300 of the leading retailers world wide, such as Selfridges and Dover Street Market in London, KITH, Saks and Bodega in the US, Boon the Shop and Space Mue in Seoul, as well as Mr. Porter, Browns, End., Matches, MyTheresa and Ssense online. In Japan Tom Wood works together with high end department stores such as Isetan and Hankyu, as well as independent retailers and concept stores like Dover Street Market and United Arrows & Sons.
The company is going through an exciting growth plan opening a number of new opportunities for the right candidates.
Job description
We are looking for a talented and passionate E-Commerce Logistics Coordinator to join our team, with the responsibility for order processing, fulfillment (including picking and packing processes), warehouse operations, inventory and order tracking, quality control and shipping preparation. This role is highly collaborative and you will work closely with other E-Commerce and Logistics team members to ensure that service level agreements and customer expectations are met. This position reports directly to the company’s Logistics Manager.
Key responsibilities for the position
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Managing the end-to-end dispatch and fulfillment of E-Commerce orders including picking and packing process
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Communication with external warehouse: ensuring the orders are received, items allocated, troubleshooting if warehouse integration errors occur, issuing and updating order confirmations, providing additional information for customs per request.
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Support to customer enquiries and returns: providing support with shipping, in case of any delays or courier service errors, lodging investigations with courier services in case of loss, ensuring returns terms and conditions are observed.
- Working closely with other e-commerce team members to secure that product returns are made in time as agreed with customers, and that products are processed and accepted through quality control to qualify for re-instatement into our warehouse
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Redirecting shipments in case of receiving any customer information update from customer service
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Overseeing dispatch and fulfillment KPIs: ensure that orders are shipped within the set timeframe, ensure the most efficient and accurate order dispatch.
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Managing, resolving and keeping E-commerce team up to date with any exceptional or problematic cases, i.e. loss of merchandise or shipment, customs issue, fulfillment issues
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Supporting E-commerce team with relevant stock reports and updates and tracking inventory levels to prevent stock-outs and/or dead stock
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Providing relevant support to E-commerce and management teams: returns reports, invoicing, any damage or loss.
Qualifications
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At least 2 years experience in order dispatch and fulfillment and E-Commerce support
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At least 2 years of experience in a similar position, preferably in a high end retail e-commerce store with a complete understanding of WMS principles, and warehouse KPIs and functions.
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Understanding of international logistics and customs and duties
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Experience in working with international shipments and resolving any related issues
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Strong oral and written communication skills in Norwegian and English
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Hands on can-do attitude with an exceptional work ethic
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Ability to think on their feet with excellent problem-solving skills
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Highly organized, able to work independently and prioritize in a fast-paced environment
What we are looking for
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Great organizational and time management skills
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Highly motivated and confident in working independently, with a strong sense of responsibility, but highly collaborative to achieve the best results
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Agile and flexible with day-to-day demands
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Able to work in a fast-paced, dynamic environment. You are proactive, result driven and have a structured and solution-oriented approach
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Have customer-oriented focus
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Have high attention to detail and numbers
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Have a high sense of responsibility, which comes with the habit to double-check all the incoming and outcoming streams of information and numbers
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Have multitasking capabilities
What we can offer on our side
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A challenging and exciting position in an ambitious and innovative company with consistent growth
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Talented colleagues and inspiring environments at our head quarter in Oslo
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A culture where we share knowledge and experience and work purposefully together across departments and functions
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Competitive salary and benefits package