Tom Wood General Information

Find all relevant information about our shipping guidelines, return policies and how to contact us if needed. Jewellery Care Guides and Ring Size Guides are also presented below. 

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Contact Us

Tom Wood Support Team will respond to you in English or Norwegian within 24 hours, from Monday to Friday, 9 AM to 17 PM CET. The response time might be longer during weekends and holidays.


If you change your mind about an item, you can return it within 14 days after you have received your order.
Please use our returns form to create a return this will provide you with a DHL return label.


We now offer free worldwide shipping with DHL Express GoGreen on all orders. Your order will normally be packed and shipped within 1-3 business days from the time you place your order.

Jewellery Care

Our jewellery is handmade at some of the best factories in the world and needs to be handle with care. Here are some tips on how to keep your jewellery in a good condition for a longer time.

Ring Size Guide

Finding the right ring size may be tricky. We have gathered some general tips we hope might help. If you are still not sure about your ring size after following this ring size guide, feel welcome to contact us at [email protected] and we will do our best to help out.

Frequently Asked Questions

You can find the most commonly asked questions in our FAQ.