Contact

At Tom Wood, we are committed to providing you with an exceptional shopping experience. Whether you require guidance regarding sizing, assistance with tracking a parcel, or wish to process a return, we are here to assist you. For immediate answers, we kindly invite you to explore our FAQ.

Live Chat & AI Assistant
Please click the speech bubble icon on the right-hand side of your screen. Our AI assistant is available 24/7 to guide you through parcel tracking, returns, and FAQs instantly. Should you require further assistance, it can connect you directly to us; please note, however, that live human support is strictly subject to our operating hours listed below.

Email
Please contact us via email at hello@tomwoodproject.com.

Operating Hours
We are available Monday to Friday, 9 AM to 5 PM (CET). We aim to respond to all enquiries within 24 hours. Please note that response times may be slightly longer during weekends and public holidays.

If you require any assistance, our team of experts are available to answer all of your queries, from aiding with your orders to providing style guidance and gift suggestions.

Please do not hesitate to get in touch through our help desk on the right-hand side, or at hello@tomwoodproject.com as we are here to help.

Our goal is to answer you within 24 hours Monday to Friday, 9 AM to 17 PM (CET). Please note that the response time might take longer during weekends and holidays.

If you are returning an item please read the return terms carefully.

Please contact us at Press@tomwoodproject.com

Jesper Backer, Wholesale Director: Jesper@tomwoodproject.com

Joachim Kvam, Wholesale Coordinator: Joachim@tomwoodproject.com

Fredrik Norvik, Area Manager, UK & EU: Fredrik@tomwoodproject.com

Remi Toba, Area Manager, Japan: Remi@tomwoodproject.com

Keisuke Ishizaki, Sales Manager, Japan: Keisuke@tomwoodproject.com

Erik Tangvald, Area Manager, North America & Asia-Pacific: Erik@tomwoodproject.com

Karoline Røthing, Area Manager, Nordics: Karoline@tomwoodproject.com