Shipping Information

 

Free Shipping 

Tom Wood offers free shipping on orders above 1500 NOK/160 USD/18000 JPY. Kindly note that the free shipping will be applied to your order at checkout.

DHL Worldwide Express Go Green
Norway 1-2 business days
Europe 1-4 business days
World 3-5 business days

Delivery times are provided as guidelines only. Please note that delivery to rural areas may lead to longer delivery times.

Orders placed will be shipped within 48 hours during business days. Throughout periods of sale and public holidays, large quantities of orders may lead to extended delivery time. Orders containing both jewellery and apparel will be delivered in separate parcels from our warehouses in Scandinavia. 

All orders are shipped with DHL Express Worldwide Go Green, and will be delivered to your preferred delivery address or local delivery point. A new shipment can be arranged for non collected parcels for an additional fee.

 


 

Low Impact

We participate in DHLs Go Green Environmental Protection Program to reduce the logistics-related emissions. The goal is to reduce the CO2 emissions to zero by 2050. Read more about their initiatives here

Read more about Tom Wood Low Impact initiatives here. 

 


 

Taxes and Duties

All orders are shipped Delivery Duty Paid (DDP) whereby all applicable duties and costs are included in the price. Your order is not subject to any additional charges when receiving the parcel.*

* Exception of countries with special customs regulations:

Portugal and France:

  • According to local custom requirements in Portugal and France the customer shall handle the extra duties and costs with a local customs agent.

China

  •  Orders to China are currently limited to one (1) item per order. 
  • All applicable duties and costs shall be borne by the customer to handle with a local customs agent. 

 


 

Important Information

Delivery times are provided as guidelines only and are not a subject of possible delays caused by payment authorisation, stock availability, customs delays and/or severe weather conditions. We do not deliver post office boxes. 

All orders are fully traceable through DHL.com

 


 

Insurance 

Tom Wood insures each shipment during time in transit until up on delivery.