Terms & conditions
Terms and Conditions
Placing an Order
Please make sure that you have read and understood the Terms and Conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email. If your selection of products may be lost from the shopping bag, you will be required to re-enter your selection of products. Tom Wood does not reserve items for future purchase.
All orders placed on Tom Wood website tomwoodproject.com are stored in our customer system. The information being saved is the customers shipping and billing address and order history.
You can choose your own password for login. Here you can view your own profile which contains order history and information such as customers shipping and billing address. All profiles can be deleted by contacting us at [email protected].
Shortly after placing your order you will receive an order confirmation by e-mail including your order number, details of the product you have ordered and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order. If you fail to receive an order confirmation 24h after placing an order, please contact us at [email protected].
If the items purchased are in stock, we can fulfill your order. Once the order has been fulfilled, a shipping confirmation will be sent to your e-mail with all shipment details. In the unfortunate event of an item being out of stock, you will be notified by e-mail.
Prices are shown in NOK, USD, SEK, YEN, GBP or EUR. When first entering the site you get the option between these currencies. The preferred currency can also be changed later. All prices include VAT. Prices do not include service, payment and delivery charges.
If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.
Tax-free shopping on tomwoodproject.com is not available. Tom Wood reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We, however, take reservations for typing errors.
The prices may vary between Tom Wood Store and the online store.
We accept the following credit- and debit cards: Visa, Mastercard,
American Express and JCB. By pre-orders and custom-made orders, the card will be charged on beforehand. In such cases, you will be notified by email.
Your order will normally be dispatched within 24 hours from the time you place your order. Orders placed during weekends will be dispatched first Monday. When your order is dispatched, you will receive a shipping confirmation by e-mail including all shipment details. All jewellery orders are sent from Oslo, Norway and all other orders from our warehouse in Borås, Sweden.
We are unable to deliver to P.O. box addresses. Kindly also note that delivery to rural addresses can result in longer delivery times. We do not ship to Russia.
Norway, Denmark and Sweden: 140 NOK/DKK/SEK
USA: 25 USD
UK: 20 GBP
EU countries: 20 EUR
Japan: 3000 YEN
Countries outside of EU: 25 USD
All orders are sent with DHL Express and will be delivered to your delivery address or your local delivery point. Delivery notification will be sent via sms when your package on its way. A shipment that is not collected within 14 days will be returned back to us. A new shipment can be arranged for an additional shipping fee.
Taxes and Duties
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that local taxes (VAT) and import duties are included in the price. Your order is not subject to any additional charges when receiving the parcel.
All orders are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 7 days after the order was placed. Some delays may occur during sales, public holidays or severe weather conditions. Delivery times are provided as guidelines only, and do not consider possible delays caused by payment authorization, stock availability and/or delays through customs.
Trying Items On
If you decide to return something, please ensure that it is in perfect condition. When trying on jewellery, please wash hands before to avoid any oil or dirt rubbing off. Store the jewellery in the Tom Wood Jewellery box when done. When trying on clothing, avoid rubbing off deodorant, perfume and make-up. All returned items must be unworn and unwashed, with all tags still attached. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
All measurements are approximately, and variance may occur. Please have average sizing in mind and note that minor differences may occur.
If you change your mind about an item, you can return it within 14 days after you have received your order. Use our online return form to create a return label and ship the return with DHL, either via your account page or as a guest. You need your order number and email address. Please read the return instructions carefully before returning the order.
CREATE YOUR ONLINE RETURN HERE.
Any items that are being returned must be in perfect condition without any visible signs of wear and tear and must be returned in its original bag/box. Apparel should be returned unused, unwashed and with all labels attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria.
The customer is responsible for the goods until it has been delivered to DHL either by pick up or delivered at a service point. Always keep the shipment receipt and tracking number for proof of shipment and for tracking.
Please note that return shipments are at the customer's own expense. This cost will be withdrawn when refunding the item(s).
Norway, Denmark and Sweden: 140 NOK/DKK/SEK
USA: 25 USD
UK: 20 GBP
EU countries: 20 EUR
Japan: 3000 YEN
Countries outside of EU: 25 USD
We will arrange a refund once the return has arrived. As soon as the return has been processed, you will receive a refund confirmation by email. Depending on your bank, the transaction usually takes 3-5 business days.
Collecting or returning orders placed at the online store at Tom Wood Store in Oslo is unfortunately not yet available.
There are no returns on made-to-order products or solid gold items.
Exchange or refund
Did you order the wrong size or do you want to exchange in another item? Please return the item using the online return form. You can then place a new order at tomwoodproject.com. To find the right size, you can use our jewellery size guide or contact us at [email protected] and we will do our best to help you out.
The refund for the original order will be processed as soon as the parcel has arrived at our office. The refund is made using the same payment method used at purchase. If you choose to withdraw your purchase, Tom Wood will issue a refund of the amount including the shipping cost only if the shipment has not been sent. If the shipment already is sent and the customer has received a confirmation mail regarding this, Tom Wood will only issue a refund of the amount excluding shipping cost when the shipment is returned.
If the item is returned due to a claim or we have sent you the wrong item, the full amount including shipping costs will be refunded. Please note that Tom Wood only issues a full refund if the product is in the same condition as at the time of delivery, with tag and seal still attached. A deduction of the value might be made if the return item is not returned in perfect condition.
Our regular online return and exchanges policy as described above applies during sale periods.
Tom Wood e-gift cards are valid at tomwoodproject.com and expire 1 year from date issued. Cards are not replaced if lost. Not redeemable for cash. Any remaining balance can be used for future purchases. E-gift cards are non refundable.
There is a 1-year warranty on products sold on www.tomwoodproject.com. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at [email protected] within 7 days after purchase. Please place the item back in a sealed bag and Tom Wood jewellery box to avoid any added scratches or damages. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, we will make a full refund including shipping costs when the return of the claim is received.
All items are insured against theft and accidental damage whilst in transit from Tom Wood warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
Tom Wood does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, you will be contacted by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.
All your personal information is handled under strict confidence. Tom Wood will never give any of your personal information to 3rd parties. All information is encrypted for safety. Personal data collected from customers online consists of name, address (both shipping and billing addresses), email address and telephone number. Tom Wood may also store information regarding your purchases, information regarding product and size, and purchase price and date.
Tom Wood use “Cookies” (Read more under “Cookies” below) and track IP addresses so we can improve our services and enhance your experience. Tom Wood does not sell or rent out personal customer data. You are entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your name and other personal data from Tom Wood customer database. You are entitled at any time to request removal from our marketing/newsletter list by contacting us at [email protected] or click “unsubscribe” on the bottom of each newsletter.
For the safety of your personal information, we use SLL encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.
To make this site work properly, we sometimes place small data files called cookies on your device.
What are Cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How to Control Cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Copyright / Trademark
Copyright in the documents provided in this site (including, without limitation, the trademarks of Tom Wood, graphics, text, photos, designs, logos, icons, images, data and
software) are owned by or licensed to Tom Wood and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Tom Wood. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at [email protected]
All items from Tom Wood, either bought on www.tomwoodproject.com, at Tom Wood Store or at any other retailer may be bought for personal use only and not for resale. By placing an order on www.tomwoodproject.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
Parental or guardian consent is required for customers under the age of 18.
in accordance with Norwegian law and the Norwegian courts will have exclusive jurisdiction.
Tom Wood AS
Nedre Slottsgate 13-15