Discover our collections of fine Jewellery. Free worldwide shipping with DHL Express.

Tom Wood Support Team will respond to you in English or Norwegian within 24 hours, from Monday to Friday, 9 AM to 17 PM CET. 

The response time might be longer during weekends and holidays.

Please contact us at Hello[@]tomwoodproject.com, or in the help desk at your right hand side. 

How can I contact the Tom Wood Team?

Make sure to subscribe to our newsletter by signing up through our online store.

You can also follow us on Instagram and Facebook for daily updates at @tomwood_project.

How do I get the latest information from Tom Wood?

All newsletters come with a “unsubscribe” link, please click this and follow the instructions.

How do I unsubscribe to Tom Wood Newsletter?

Please check out our Store Locator in the footer for the full list of our retailers worldwide.

Where can I find Tom Wood retailers?

Please sign up to our newsletter to be the first to know about special offers and when we drop Online Exclusive items.

Do you have special offers or Online Exclusives?

We participate in DHLs Go Green environmental protection program to reduce the logistics-related emissions.

Their goal is to reduce the CO2 emissions to zero by 2050.

Read more about their initiatives [here](https://www.dpdhl.com/en/sustainability.html "DHL").

What is DHL Go Green?

General questions

See our list of locations in the main menu where you can choose language and currency.

If your country of residence is not listed here, get in touch and we can check the possibility of shipping to your country.

What countries do you ship to?

Yes, when an order is packed and fulfilled you receive a confirmation email with all shipping details, including a DHL Express tracking number. You can track you order at [DHL.com](https://www.dhl.com/global-en/home.html)

Can I track my order?

All orders will be delivered within 1-3 days from the day you receive your shipping confirmation.

Delivery to rural addresses may result in longer delivery times.

We ship all orders with DHL Express worldwide, which requires a signature upon delivery.

How long does it take for my order to arrive?

All items are insured against theft and accidental damage whilst in transit from Tom Wood warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

FAQ